Coach teammates to structure messages with context, intent, and request. Provide sentence starters for asynchronous updates, and models for decision logs. Practice paraphrasing to confirm understanding, eliminating rework. When language snaps into focus, projects accelerate and trust grows alongside measurable throughput, quality, and morale.
Help managers balance care and challenge while typing or talking through a headset. Provide scripts for difficult conversations and a rubric for choosing synchronous versus asynchronous channels. Role-play moments where compassion and clarity coexist, protecting dignity while addressing performance risks swiftly and respectfully.